GetLeads s.r.o. – https://getleads.cz/

I. Introduction

These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the purchase of online courses or digital content (hereinafter referred to as “course” or “content”) through the website https://getleads.cz/ operated by GetLeads s.r.o., represented by its managing director David Kolář, Company ID: 23297433, with registered office at Vlkova 626/36 Žižkov, Prague 3, 130 00 (hereinafter referred to as “Seller”).

The purchase of courses and content is based on a purchase contract concluded between the Seller and the Buyer. The process of concluding the purchase contract is described in detail in Article III of these GTC. These GTC are an integral part of the purchase contract and detail the rights and obligations of both parties. Provisions in the purchase contract that differ from the GTC take precedence. The GTC also address other matters related to the purchase of digital content, services, or the use of the website www.getleads.cz.

These GTC contain all the information you need to know before purchasing a course or content. Please read them carefully before making a purchase. By making a binding purchase, you confirm that you have read and agree to these GTC.

II. Definitions

Seller

The Seller is the legal entity:

• GetLeads s.r.o.
• Company ID: 23297433
• The Seller is not a VAT payer
• Registered office: Vlkova 626/36 Žižkov, Prague 3, 130 00, Czech Republic
• Mailing address: Velká hradební 3385/9, 400 01, Ústí nad Labem, Czech Republic
• Phone: +420 723 052 687, David Kolář
• Email: getleads@getleads.cz

Buyer

The Buyer is anyone who concludes a purchase contract with us, the Seller, through the website www.getleads.cz, thereby purchasing a course or content offered on said website.

The Buyer may be a business entity (a self-employed individual or a legal entity, e.g. a limited liability company or a joint-stock company) or a Consumer.

Consumer

A Consumer is defined by law as a natural person who does not act within the scope of their business activity or independent profession. If you are a natural person and provide a company ID in your order, it will be assumed that you are concluding the purchase contract as a business entity and not as a Consumer.

Consumer contract

A consumer contract is a purchase contract in which the Buyer is a Consumer. Under applicable law, a Consumer is afforded greater protection than a non-consumer Buyer. The Seller also has more obligations towards the Consumer and is required to provide the Consumer with information stipulated by both the Civil Code and the Consumer Protection Act. If the Buyer is not a Consumer, the provisions of these GTC that serve exclusively for consumer protection shall not apply.

Contract concluded at a distance

This is a purchase contract concluded through means of distance communication, i.e. without the Seller and Buyer having to meet in person, as it is concluded via the website (based on an order placed directly on the website www.getleads.cz by the Buyer filling in the required details). The costs associated with using means of distance communication (in particular internet connection costs) are borne by you.

By placing an order, you expressly agree to the use of means of distance communication.

Applicable law

The applicable legal regulations governing the relationship between the Buyer and the Seller are primarily Act No. 89/2012 Coll., the Civil Code, and in cases where the Buyer is a Consumer, also Act No. 634/1992 Coll., on Consumer Protection.

III. Order and conclusion of the purchase contract

The Buyer orders a course or content through the website, i.e. via the ordering system, by submitting a completed order form.

Description of courses and content

The website provides a detailed description of the courses and content offered. It always states what the course or digital content includes, who it is intended for, and in what format or manner it is provided.

Ordering courses and content

To order a course or content through the website, use the order form for the specific content or course, where as the Buyer you fill in the billing details (in particular the email address for product delivery, and optionally name, surname, address, and for business entities the company ID / VAT ID) and choose the payment method.

You submit the order by clicking the “Place binding order with payment obligation” button.

You will be notified of the receipt of your order by email sent to the electronic address you provided in the order or during registration. This confirmation email will include the valid terms and conditions in PDF format. The notification of order receipt is sent automatically. The purchase contract is concluded upon delivery of the order acceptance confirmation to your email address specified in the order. Any changes to the concluded purchase contract (including cancellation of the order) are only possible on the basis of a written agreement sent to our email address.

If we have doubts about the authenticity of an order, we will contact you to verify it. If we are unable to verify the authenticity of the order in this way, the order is deemed not to have been placed and we will not process it further.

The purchase contract and GTC are concluded in the Czech language. The contract is concluded in electronic form and consists of your order, our acceptance, and these GTC. We archive the contract in electronic form; it is not accessible to third parties. We archive the contract for a standard period of 3 years, and for accounting/tax purposes for 10 years. We will send it to you upon request.

IV. Price and payment

Course and content pricing

The price of each course and content is listed on the website. Prices are valid for as long as they are displayed on the website. Given the nature of these products, no shipping costs or other delivery costs arise.

The calculated price shown in the order summary (i.e. before you click the “Place binding order with payment obligation” button) is the final price.

The agreed purchase price is the price listed for the course or content at the time of submitting your order (i.e. the price shown in the submitted order form).

If the purchase price changes between the time you submit your order and our confirmation, the purchase price is the amount that was valid at the time you submitted the order (unless we agree otherwise in writing).

Unless expressly agreed otherwise, we are obliged to deliver/make the course or content available to you only after full payment of the agreed purchase price. Until the purchase price is paid in full, the course or content remains our property.

Payment methods

The purchase price can usually be paid by standard bank transfer or online bank transfer (via a bank payment button). For these payment methods, the appropriate variable symbol must be provided so that the payment can be correctly matched.

For certain products, you can also pay by credit card online, or by Google Pay or Apple Pay.

Online payments are processed by the Comgate payment gateway. The service provider, ComGate Payments, a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments through the payment gateway are fully secured and all information is encrypted. The company does not share credit card numbers or other sensitive payment data with us, and we have no access to them.

For any questions or complaints about payments, you can use the following contact details:

• ComGate Payments, a.s.
• Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
• Email: platby-podpora@comgate.cz
• Phone: +420 228 224 267

Payment instructions will also be included in the email confirming your order. Any additional payment methods will be listed on the website or may be agreed upon in writing between us. The purchase price is payable in Czech crowns (CZK).

Payment due date

If you pay for the course or content by bank transfer, the purchase price is due within 14 days of receiving the order confirmation. The due date is also stated in the payment instructions (found in the email) and on the invoice. The purchase price is considered paid when the relevant amount is credited to our bank account.

In the case of an online course with a specific date, the amount must be paid before the course begins.

The amount paid constitutes an advance payment of 100% of the purchase price, and you will receive a confirmation of payment by email. The invoice, which also serves as a delivery note, will be attached to this email.

Payment by instalments is not available for courses or content.

V. Delivery terms

Delivery method

If the purchase consists of digital content in .docx, .pptx, .xlsx, .pdf or video format, it will be sent to the email address you provided after payment — either as a link to a website where the content can be downloaded or opened, or as an email attachment.

If the product is an online guide or course, you will receive a link to join the online session through which the course will take place after payment.

Delivery period

The delivery period depends on your chosen payment method and the type of product. If payment is made by standard bank transfer, the product will be delivered no later than the next business day after the payment is credited to our bank account. An exception may occur if you do not include the correct variable symbol with your payment, which may delay delivery due to the inability to automatically match the payment with the order.

If the subject is an online course, it will take place on the date specified in the order. The provider reserves the right to change this date in case of serious reasons preventing the realisation of the online course (e.g. technical failures, force majeure, illness).

The duration of access to digital content or an online course is always stated for the specific product at the time of purchase. During this period, the content is available to you in the manner specified in the order. After this period, access to the content may be terminated, unless expressly agreed otherwise between us.

Shipping costs

Given the nature of the product, no shipping costs are charged.

After receiving the product, please check its functionality and availability as soon as possible and contact us if you discover any deficiencies or defects so that we can take corrective action. Details are provided in Article VIII of these GTC.

For the course or digital content to function properly, you must have appropriate hardware and software that allows you to work with documents in .docx, .pptx, .xlsx or .pdf format and to play videos. For online courses, a quality internet connection with sufficient speed and a functional microphone are also required. In certain cases, additional specific tools specified in the order are required — e.g. ChatGPT with the required subscription version.

VI. Copyright and user account

We send digital content exclusively to you, the Buyer, to your email address, or by providing the address of the website/online session where the content is located. We are not responsible for content unavailability due to your internet connection malfunction or slow speed, or due to insufficient licence for the required software. The course or content may be temporarily unavailable during data maintenance or server outages. The website may be updated without prior notice.

The course and digital content are protected by copyright and may not be further distributed or made available to other persons without our express written consent. Their primary purpose is information and education. The subsequent implementation of newly acquired knowledge depends on your study prerequisites and abilities. We do not guarantee and are not responsible for the quality of the output you create using the course or content.

VII. Withdrawal from the purchase contract

If the subject of the purchase contract is a course or digital content, then by submitting the order and checking the consent to these GTC, you as the Buyer give your express consent for the digital content to be delivered before the expiry of the 14-day withdrawal period. Please note that this is digital content that is not supplied on a tangible medium, and since it will be delivered with your prior consent, you do not have the right to withdraw from the purchase contract in this case (Section 1837(l) of the Civil Code).

In the case of an online course with a specific date (stated in the order), it is possible to withdraw from the contract no later than 24 hours before the course takes place.

In the case of an online course where the time of its execution has already occurred, the exception under Section 1837(a) of the Civil Code applies and it is no longer possible to withdraw from the contract.

If none of the above cases apply, and you are a Consumer, you have the right in accordance with Section 1829(1) of the Civil Code to withdraw from the contract within 14 days of its conclusion. Within this 14-day period, the withdrawal must be sent by email to getleads@getleads.cz or by post to our address stated in Article II of these GTC, or delivered in person or through another person to this address. You do not need to provide any reason for the withdrawal.

As a Buyer, you may also withdraw from the contract in other cases stipulated by law or the purchase contract and GTC, particularly in the case of defective performance (Article VIII of the GTC). As the Seller, we are entitled to withdraw from the purchase contract in case your payment of the purchase price is more than 14 days overdue, or if it is not made by the date of the online course. In case of a material breach of your obligations under the purchase contract, particularly in cases of unauthorised interference with the website, copyright infringement, or unauthorised transfer of materials to a third party, and in other cases stipulated by law.

VIII. Warranty and rights from defective performance

Rights arising from defective performance are governed by applicable legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2112, and Sections 2165 to 2174 of the Civil Code.

Warranty rights are governed in particular by Sections 2113 to 2117 and Sections 2161 to 2164 of the Civil Code.

As the Seller, we are responsible for ensuring that the course or content has no defects upon receipt and can be opened and displayed in compliance with the prerequisites stated in these conditions (Article VI of the GTC).

If you are a Consumer and a defect manifests within 6 months of receipt, it is presumed that the course or content was defective at the time of receipt. If you are a Consumer, we are also responsible for ensuring that no defects occur during the warranty period, which is 24 months from receipt of the goods. If you are not a Consumer, we do not provide a warranty and are only liable for defects that the course or content has upon receipt.

In the event of a defect that cannot be remedied, or in the event of repeated occurrence of a defect after repair, or the occurrence of a larger number of defects, the Buyer as a Consumer has the right to request a reasonable discount on the purchase price or to withdraw from the purchase contract.

A reasonable discount is determined as the difference between the value of the defect-free course or content and the defective course or content provided to the Buyer. If the course or content is to be provided for a certain period, the period during which it was provided defectively shall be taken into account.

Any monetary amount that the Seller is required to return to the Buyer due to defective performance, whether as a reasonable discount or upon withdrawal from the contract, shall be returned by the Seller at its own expense without undue delay, but no later than within fourteen days from the date on which the Buyer exercised their right from defective performance with the Seller.

If the course or content was not delivered within the delivery period, please check your “bulk mail”, “promo” or spam folders. If you still cannot find access to the course or content, please file a complaint in accordance with the following paragraph.

Defects in the course or content must be reported without undue delay after their discovery to the email address: getleads@getleads.cz. Ideally, the email should include the invoice (or other proof of purchase) and a description of the defect. The Seller will inform the Buyer of the result of the complaint procedure within 30 days.

IX. Dispute resolution and final provisions

If you have any complaints about the concluded purchase contract, its fulfilment, or our activities, please contact us at the address stated in Article II of the GTC or by email at getleads@getleads.cz.

In the event that a consumer dispute arises between the Seller and the Buyer (Consumer) from the purchase contract or from the service contract that cannot be resolved by mutual agreement, the consumer is entitled to contact the out-of-court consumer dispute resolution body, which is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://coi.gov.cz/informace-o-adr/

Provisions deviating from the terms and conditions may be agreed in a contract concluded between the Seller and the Buyer. Deviating provisions in the contract take precedence over the provisions of the general terms and conditions.

Provisions on personal data protection and cookie handling can be found in other sections of the Seller’s website (www.getleads.cz).

The Seller is entitled to unilaterally amend these GTC, however, the Buyer is always bound by the text of the terms and conditions effective at the time of submitting the order. You will receive this text in PDF format in the email confirming the order.

These GTC are valid and effective from 24 March 2026 and fully replace the previous GTC.